Refund policy

RETURNS (AUS)

We accept returns within 7 days of delivery. Returns outside this date will not be accepted.

We offer refunds & credit notes on all full prices items. 

Garments must still be tagged and in perfect condition. 

Any sign of wear or damage will not be accepted. 

We charge a flat rate of $10 which includes a return post sticker sent to you, any restock fees and return shipping back to you if a new size/style is required. (Aus only)

 

REFUNDS 

We offer refunds for full-priced items when returned within 7 days of delivery (Australia) & 14 days (International) provided they are returned in their original condition and packaging. We reserve the right to reject returns that do not meet this.

The item must be returned back to us within that 7 day from delivery window otherwise we will not accept it and return it back to you. 

We charge a flat rate of $10 for returns which covers your return shipping back to us & any restock fees. (Aus only)

Once processed, the full value of the item(s) will be refunded to the original payment method, excluding any shipping fees.

All refunds will be processed back on the original payment method. 

Please note that we cannot change card numbers or refund via a different method or to a different person.

After your refund has been processed, please allow up to 3 business days for the funds to appear back in your account, depending on your bank/payment method.

 

CREDIT NOTES & EXCHANGES 

We issue credit notes & exchanges. Credit notes will be issued via the same email you ordered with. You will receive a credit note code to use in the discount code box at the checkout to re-purchase your new size/style. These will expire in 3 years from issue date.

We suggest sending back your return as quick as possible to secure your new size as we do not hold items. We charge a flat rate of $10 for returns which covers your return shipping back to us, any restock fees & shipping back to you for the correct size. (Aus only)

 

TO RETURN 

Please email us at ahoy@nordiesboardies.com with your order number and return reason OR log in to your customer account with a one time code sent to your email and request a return via the portal here. We will then reply with instructions and a return postage sticker for you to print out at home or at your local post office. (Aus only)